The testing phase results may or may not be favorable, so you should have an iterative process in place that will permit you to go back to a different phase of the process until you find the right solution. This means that, as part of the troubleshooting process, you should know which phase you should go back to. For example, if you performed enough information gathering and you are sure that you have all the facts, you can skip this phase.
The iterative process may also involve the following actions:
- Using an audio recording device throughout the process . . .
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