1. What is the last step of the troubleshooting process?
a. Gather information
b. Create an action plan
c. Implementation
d. Documentation
e. Testing
2. In which of the troubleshooting phases should a network technician interview users affected by the problem?
a. Gather information
b. Create an action plan
c. Implementation
d. Documentation
e. Testing
3. One of the ways a user can report a network problem is by opening a trouble ticket (true or false).
a. True
b. False
4. Which of the following tools is of great help when trying to identify the affected area . . .
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