Most of the time the action plan needed in a troubleshooting methodology is based on experience and analysis of documentation created by previous network engineers or operators. The process of creating an action plan involves documenting every one of the previous steps in the troubleshooting process, often by taking notes and using a PDA or an audio recorder to capture all the meaningful information along the way.
An important thing to remember is that you should act on one event at a time. If several problems occur simultaneously, you should prioritize them based on the way they affect users and . . .
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