Troubleshooting is considered a science, as it always involves a pre-determined process. Network engineers who follow this process will get better at troubleshooting over time, optimizing it based on their experience.
A methodology is needed in order to speed up the problem finding and solving process. Although the methodology can be different from case to case, it is important to use one that best suits your company, network, and internal structure. A proposed methodology includes the following steps:
Step 1: Gather information
Step 2: Identify the affected areas in the network
Step 3: Determine whether anything has changed in . . .
The content below this message is for members only.