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You are here: Home / CompTIA / Network+ / Section I: Networking Concepts / Chapter 7: Network Virtualization / Virtual PBX

Virtual PBX

PBX stands for Private Branch Exchange, which is a phone control system. In this system, all of the telephones used internally in different companies are not directly connected to the service provider but are instead connected to a box in a local data center called the PBX. This generally offers more than simple voice communication services, including advanced features such as:

  • Voice mail services
  • Interactive voice response (IVR), which is a feature that allows users to navigate through a voice menu by pressing various phone buttons
  • Ability to create records from the inbound and . . .

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