Many companies, vendors, and service providers must provide service-level contracts (SLCs) to their partners or customers. A service-level agreement (SLA) is a component of the overall service level contract.
The SLC designates connectivity and the performance level that the service provider guarantees to its customesr and the organization guarantees to its end-users. The SLA defines specific parameters and performance measurements between devices (e.g., routers, servers, workstations, or other equipment).
The main resource regarding Cisco SLA concepts is the Cisco SLA portal www.cisco.com/go/saa, where . . .
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