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You are here: Home / Design / CCDA / Chapter 2: Network Design Methodology / Network Design Methodology – SLA Resources

Network Design Methodology – SLA Resources

Many companies, vendors, and service providers must provide service-level contracts (SLCs) to their partners or customers. A service-level agreement (SLA) is a component of the overall service level contract.

The SLC designates connectivity and the performance level that the service provider guarantees to its customesr and the organization guarantees to its end-users. The SLA defines specific parameters and performance measurements between devices (e.g., routers, servers, workstations, or other equipment).

The main resource regarding Cisco SLA concepts is the Cisco SLA portal www.cisco.com/go/saa, where . . .

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