Serviceability refers to the time it takes to restore a system to service following a system failure. A commonly used serviceability metric is the Mean Time To Repair (MTTR), which is the average length of time needed to complete a repair action. Serviceability is facilitated by network support and engineering staff; event logging and network monitoring tools; documentation; and policies, processes, and controls. These various components are described in the following sections.
Network Support and Engineering Staff
Network support and engineering staff are very commonly overlooked, or even forgotten about, when thinking about HA. However, the staff can . . .
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