Effective communication is an integral component of the troubleshooting process. This entails communication with the end user, team, and management. Effective communication is essential in all steps of the troubleshooting process that was described in the previous section. The following sections describe how effective communication can be used to facilitate the troubleshooting process.
During the problem report phase of the troubleshooting process, it is important to communicate effectively with the end user, i.e. the person that is reporting the problem. Effective communication allows you to gather as much information about the problem as possible which ultimately facilities the troubleshooting . . .
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