As we learned in the previous section, collecting information is a core component of the overall troubleshooting process. The information that is collected comes from both users and internetwork devices. As a network engineer, it is important to have an intimate understanding of the Cisco IOS commands that can be used to collect information that will assist in the troubleshooting process. This section describes generic commands and utilities used in the troubleshooting process. It does not delve into technology or protocol specific troubleshooting commands as those will be described in detail later in this guide. The following topics are included . . .
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