While there is no single specific definition for the term, in general terms, troubleshooting can be thought of as the process of identifying or diagnosing a problem. Following diagnosis, a resolution is typically implemented to rectify or correct the problem. While the general idea behind troubleshooting is that it begins after a problem or an issue has been reported, i.e. it is a reactive process; it is important to understand that with effective proactive monitoring, it is possible to identify and resolve potential problems and resolve them before they impact users.
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