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You are here: Home / TSHOOT / Module 2 / Troubleshooting Methodologies and Tools Chapter Summary

Troubleshooting Methodologies and Tools Chapter Summary

The following section is a summary of the major points you should be aware of in this chapter.

Troubleshooting and the Troubleshooting Flow

  1. Troubleshooting can be thought of as the process of identifying or diagnosing a problem
  2. There is no single troubleshooting method that can be applied to all situations
  3. The high-level three-step troubleshooting flow is comprised of the following phases:
  1. The Problem Report
  2. Problem Diagnosis
  3. Problem Resolution
  1. The problem report is what typically initiates the troubleshooting process . . .

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