The following section is a summary of the major points you should be aware of in this chapter.
Troubleshooting and the Troubleshooting Flow
- Troubleshooting can be thought of as the process of identifying or diagnosing a problem
- There is no single troubleshooting method that can be applied to all situations
- The high-level three-step troubleshooting flow is comprised of the following phases:
- The Problem Report
- Problem Diagnosis
- Problem Resolution
- The problem report is what typically initiates the troubleshooting process . . .
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