In the previous sections, we discussed the basic troubleshooting flow, detailing the steps in the problem diagnosis phase, which is the most time consuming phase of the troubleshooting process. In addition to this, we also discussed the importance of effective communication and how it facilitates the troubleshooting process. And finally, we looked at how a structured maintenance approach also facilitates the troubleshooting process.
In this section, we are going to learn about some common troubleshooting approaches that can be applied when troubleshooting problem reports. Before we delve into these structured approaches, however, it is important to understand the implications of . . .
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